ICUK Status

View Open Incidents And Scheduled Maintenance

Network Issue Affecting Broadband and Leased Line Circuits30/04/2021 09:17

Identified [30/04/2021 09:17]

We are aware of an issue impacting broadband and leased line circuits at our Telehouse West POP this morning. A denial of service attack appears to be the cause and we are bringing this under control now. Apologies for any disruption caused.

Openreach COVID Update 302/03/2021 12:23

Update [02/03/2021 12:23]

Further to our last communication in January, https://interstatus.co.uk/default.aspx?action=incident&ID=96, we are writing to confirm some status alterations.

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Ultrafast Appointments
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Openreach announced that in order to minimise the time spent in a customer’s premise, they would only complete full provisioning for Ultrafast orders (FTTP, G.fast and SOGfast) orders, where the end customer had no broadband connection or had speeds of less than 30Mbps. If, however, the end user did have an existing broadband service with Openreach, with speeds exceeding 30Mbps, the date for completion would be pushed out to week commencing 22nd February 2021.

On Monday 15th February, Openreach announced that appointments for Ultrafast products, for provisioning jobs, would be pushed out to 15th March and beyond.

Openreach have since announced that any Ultrafast provision appointments currently scheduled for weeks of 1st and 8th March 2021, will now also be pushed out to 15th March and beyond.

If you are affected by any of these appointment changes, you do not need to do anything at this time. Openreach will reschedule the appointments and these changes will be reflected in our portal.

Provisioning for these products where the end customer does not have a working broadband connection, or a speed of less than 30Mbps will be completed as normal.

System Status

Broadband Operational
CIX Forums / Conferencing Operational
Control Panel Operational
Hosting Operational
Leased Lines Operational
Mail Operational
Network Operational
Spam Filtering Operational
Telecoms Operational
VPS Operational

Incident History
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support@icuk.net
ICUK Computing Services Ltd
© 2001 - 2021
0345 00 99 175 support@icuk.net
ICUK Computing Services Ltd
© 2001 - 2021
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