Incident Details

Show Details For An Incident

Unexpected Broadband Session Drops14/10/2020 10:11

Resolved [14/10/2020 11:15]

Apologies for the session drops this morning. The cause was linked to additional interconnects being patched into one of our London POPs. This caused an issue with one of our broadband LNS which dropped sessions, only for them to be able to reconnect. It would have impacted any circuits routed via that LNS across TalkTalk and BT Wholesale.

This was unexpected behaviour and should not have occurred. We will continue to monitor and will raise this with the manufacturer as a suspected bug.

Investigating [14/10/2020 10:11]

We are currently investigating a series of unexpected session drops across our broadband estate. Sessions are being restored however. We are looking into the cause.

Current Status

0345 00 99 175
support@icuk.net
ICUK Computing Services Ltd
© 2001 - 2021
0345 00 99 175 support@icuk.net
ICUK Computing Services Ltd
© 2001 - 2021
 Translation