Incident Details

Resolved [08/03/2024 09:05]

The issues with the CIX mail platform were fully resolved yesterday evening. Email should be working as expected now. We apologies for the disruption.

Update [07/03/2024 17:07]

Apologies but the issue is ongoing. We expect mail to be fully up and running again in the next 2-3 hours.

Update [07/03/2024 12:32]

Apologies for the delay in restoration. Owing the volume of data, this is taking longer than anticipated. We are now aiming for resolution by 16:00. Sorry for the disruption this may be causing.

Update [07/03/2024 09:33]

There has been an issue with the hardware supporting @cix.co.uk addresses. We are in the process of having to recover from backup and the current ETA for restoration is around 12 noon today. We apologise for the inconvenience this may cause.

Investigating [07/03/2024 09:17]

Users of the CIX mail platform (@cix.co.uk addresses) may have issues sending and receiving mail. This is under investigation.